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Why do airlines charge so much for checked bags? This obscure rule helps explain why

<p><em><a href="https://theconversation.com/profiles/jay-l-zagorsky-152952">Jay L. Zagorsky</a>, <a href="https://theconversation.com/institutions/boston-university-898">Boston University</a></em></p> <p>Five out of the six <a href="https://www.oag.com/blog/biggest-airlines-in-the-us">biggest U.S. airlines</a> have <a href="https://www.cnbc.com/2024/03/05/delta-is-the-latest-airline-to-raise-its-checked-bag-fee.html">raised their checked bag fees</a> since January 2024.</p> <p>Take American Airlines. In 2023, it cost US$30 to check a standard bag in with the airline; <a href="https://www.usatoday.com/story/travel/airline-news/2024/02/20/american-airlines-bag-fees-mileage-earning/72669245007/">today, as of March 2024, it costs $40</a> at a U.S. airport – a whopping 33% increase.</p> <p>As a <a href="https://www.bu.edu/questrom/">business school</a> <a href="https://www.bu.edu/questrom/profile/jay-zagorsky/">professor who studies travel</a>, I’m often asked why airlines alienate their customers with baggage fees instead of bundling all charges together. <a href="https://www.vox.com/2015/4/16/8431465/airlines-carry-on-bags">There are</a> <a href="https://www.usatoday.com/story/travel/columnist/2023/06/21/bag-fees-will-stay-a-while-cruising-altitude/70338849007/">many reasons</a>, but an important, often overlooked cause is buried in the U.S. tax code.</p> <h2>A tax-law loophole</h2> <p>Airlines pay the federal government <a href="https://www.ecfr.gov/current/title-26/chapter-I/subchapter-D/part-49/subpart-D">7.5% of the ticket price</a> when <a href="https://www.pwc.com/us/en/services/tax/library/aircraft-club-nov-2023-air-transport-excise-tax-rates-for-2024.html">flying people domestically, alongside other fees</a>. The airlines dislike these charges, with their <a href="https://www.airlines.org/dataset/government-imposed-taxes-on-air-transportation/">trade association arguing</a> that they boost the cost to the consumer of a typical air ticket by around one-fifth.</p> <p>However, the U.S. Code of Federal Regulations <a href="https://www.ecfr.gov/current/title-26/chapter-I/subchapter-D/part-49/subpart-D/section-49.4261-8">specifically excludes baggage</a> from the 7.5% transportation tax as long as “the charge is separable from the payment for the transportation of a person and is shown in the exact amount.”</p> <p>This means if an airline charges a combined $300 to fly you and a bag round-trip within the U.S., it owes $22.50 in tax. If the airline charges $220 to fly you plus separately charges $40 each way for the bag, then your total cost is the same — but the airline only owes the government $16.50 in taxes. Splitting out baggage charges saves the airline $6.</p> <p>Now $6 might not seem like much, but it can add up. Last year, passengers took <a href="https://www.transtats.bts.gov/Data_Elements.aspx?Data=1">more than 800 million trips on major airlines</a>. Even if only a fraction of them check their bags, that means large savings for the industry.</p> <p>How large? The government has <a href="https://www.bts.dot.gov/topics/airlines-and-airports/baggage-fees-airline-2023">tracked revenue from bag fees</a> for decades. In 2002, airlines charged passengers a total of $180 million to check bags, which worked out to around 33 cents per passenger.</p> <p>Today, as any flyer can attest, bag fees are a lot higher. Airlines collected over 40 times more money in bag fees last year than they did in 2002.</p> <p>When the full data is in for 2023, <a href="https://www.bts.dot.gov/baggage-fees">total bag fees</a> will likely top $7 billion, which is about $9 for the average domestic passenger. <a href="https://viewfromthewing.com/the-real-reason-airlines-charge-checked-bag-fees-and-its-not-what-you-think">By splitting out the cost of bags</a>, airlines avoided paying about half a billion dollars in taxes just last year.</p> <p>In the two decades since 2002, flyers paid a total of about $70 billion in bag fees. This means separately charging for bags saved airlines about $5 billion in taxes.</p> <p><iframe id="88MYD" class="tc-infographic-datawrapper" style="border: none;" src="https://datawrapper.dwcdn.net/88MYD/2/" width="100%" height="400px" frameborder="0"></iframe></p> <p>It seems clear to me that tax savings are one driver of the unbundling of baggage fees because of a quirk in the law.</p> <p>The U.S. government doesn’t apply the 7.5% tax to <a href="https://www.ecfr.gov/current/title-26/chapter-I/subchapter-D/part-49/subpart-D/section-49.4261-3">international flights that go more than 225 miles</a> beyond the nation’s borders. Instead, there are fixed <a href="https://www.airlines.org/dataset/government-imposed-taxes-on-air-transportation">international departure and arrival taxes</a>. This is why major airlines charge $35 to $40 <a href="https://www.aa.com/i18n/travel-info/baggage/checked-baggage-policy.jsp">for bags if you’re flying domestically</a>, but don’t charge a bag fee when you’re flying to Europe or Asia.</p> <h2>Do travelers get anything for that money?</h2> <p>This system raises an interesting question: Do baggage fees force airlines to be more careful with bags, since customers who pay more expect better service? To find out, I checked with the Bureau of Transportation Statistics, which has been <a href="https://www.bts.gov/content/mishandled-baggage-reports-filed-passengers-largest-us-air-carriersa">tracking lost luggage for decades</a>.</p> <p>For many years, it calculated the number of mishandled-baggage reports per thousand airline passengers. The government’s data showed mishandled bags peaked in 2007 with about seven reports of lost or damaged luggage for every thousand passengers. That means you could expect your luggage to go on a different trip than the one you are taking about once every 140 or so flights. By 2018, that estimate had fallen to once every 350 flights.</p> <p>In 2019, the government <a href="https://www.bts.gov/topics/airlines-and-airports/number-30a-technical-directive-mishandled-baggage-amended-effective-jan">changed how it tracks</a> mishandled bags, calculating figures based on the total number of bags checked, rather than the total number of passengers. The new data show about six bags per thousand checked get lost or damaged, which is less than 1% of checked bags. Unfortunately, the data doesn’t show improvement since 2019.</p> <p>Is there anything that you can do about higher bag fees? Complaining to politicians probably won’t help. In 2010, two senators <a href="https://www.nj.com/business/2010/04/us_senators_present_bill_to_ba.html">tried to ban bag fees</a>, and their bill went nowhere.</p> <p>Given that congressional action failed, there’s a simple way to avoid higher bag fees: <a href="https://www.cnn.com/travel/article/packing-expert-travel-world-handbag/index.html">travel light</a> and <a href="https://www.nytimes.com/2023/07/08/opinion/carry-on-packing-airlines-lost-luggage.html">don’t check any luggage</a>. It may sound tough not to have all your belongings when traveling, but it might be the best option as bag fees take off.<!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/225857/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><em><a href="https://theconversation.com/profiles/jay-l-zagorsky-152952">Jay L. Zagorsky</a>, Associate Professor of Markets, Public Policy and Law, <a href="https://theconversation.com/institutions/boston-university-898">Boston University</a></em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/why-do-airlines-charge-so-much-for-checked-bags-this-obscure-rule-helps-explain-why-225857">original article</a>.</em></p>

Travel Trouble

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Backlash after airline starts weighing passengers

<p>Finnair has announced that they will start weighing passengers and their luggage, as part of their latest data collection. </p> <p>The flagship airline for Finland has copped some backlash following this move, which they claim is designed to improve balance calculations which will enhance flight safety, according to the<em> NY Post</em>. </p> <p>“Finnair will collect data by weighing volunteering customers and their carry-on baggage at the departure gate,” according to a statement from the company. </p> <p>“The weighing is voluntary and anonymous, and the data will only be used to optimise Finnair’s current aircraft balance calculations.”</p> <p>The airline said that weighing passengers would help ensure that they wouldn't exceed the set maximum weight that a plane can bear before take off. </p> <p>“We use the weighing data for the average calculations required for the safe operation of flights, and the collected data is not linked in any way to the customer’s personal data,” head of Finnair’s ground processes, Satu Munnukka said. </p> <p>Munnukka also said that the airline won't ask for the passengers name or booking number. </p> <p>Many were left shocked by the move taking to X, formerly known as Twitter, to voice their fury. </p> <p>“#Finair are to start weighing their passengers? Have I read that correctly? I am utterly shocked! And disgusted,” wrote one person. </p> <p>“I will not be travelling via @Finair as I won’t be #fatshamed by a bloody airline. Am I alone? (ie I never weight myself: my choice)" another person tweeted. </p> <blockquote class="twitter-tweet"> <p dir="ltr" lang="en">What do you make of this one then?</p> <p>An airline has announced it will begin weighing passengers with their carry-on luggage in order to better estimate the plane's weight before take-off.</p> <p>The controversial move comes from Finnish carrier Finnair, who told media they began… <a href="https://t.co/EqEyTQXROG">pic.twitter.com/EqEyTQXROG</a></p> <p>— Darren Grimes (@darrengrimes_) <a href="https://twitter.com/darrengrimes_/status/1755276929853231333?ref_src=twsrc%5Etfw">February 7, 2024</a></p></blockquote> <p>This comes after Air New Zealand announced that they too will weigh passengers travelling internationally in May last year. </p> <p>“We weigh everything that goes on the aircraft – from the cargo to the meals on-board, to the luggage in the hold,” Alastair James, Air New Zealand load control improvement specialist, said at the time. </p> <p>“For customers, crew and cabin bags, we use average weights, which we get from doing this survey.”</p> <p>Finnair joins Korean Air, Hawaiian Air, Uzbekistan Airways and Air New Zealand in the group of airlines that are weighing their customers. </p> <p><em>Image: Getty/ X</em></p> <p> </p>

Travel Trouble

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6 surprising secrets from airport insiders

<p>Sometimes the truth can be hard to hear! Writing on Reddit, an anonymous forum, airport and airline employees have shared a series of revealing secrets about airport life</p> <p>Here are six of the most shocking truths from these anonymous airline insiders.</p> <p><strong>1. Locks on zippered suitcases aren’t that effective</strong></p> <p>According to a Reddit user going under the name of <em>royalsiblings</em>, ““You can pop a zipper with a pen and drag the locked zipper pulls around the bag to close them back up. I've done this many times to identify bags that are tagless and locked.”</p> <p><strong>2. It might be a good idea to bring your own headphones</strong></p> <p>Reddit user <em>ichigo29</em> said, “I used to work for warehouse that supplied a certain airline with items. The headsets that are given to you are not new, despite being wrapped up. They are taken off the flight, “cleaned”, and then packaged again.”</p> <p><strong>3. Make sure you remove old flight tags</strong></p> <p>Reddit user <em>aurelius</em> said, “Not a secret, just common sense; the reason some bags miss their flight or get misrouted is because passengers don't remove old tags. It confuses handlers as well as the conveyor belt scanners. I see it happen all the time.”</p> <p><strong>4. It’s a good idea to be kind to employees</strong></p> <p>Reddit user <em>ihatcoe</em> said, “The nicer you are to us, the more we can do for you… Your neighbour is noisy? Tell us nicely and we might be able to get you a better seat.”</p> <p><strong>5. Buy or fly on a Tuesday in the US</strong></p> <p>Redditor <em>Drama_Llama</em> said, “I work Revenue Management for an airline. On average, the cheapest time to BUY a ticket is Tuesday afternoon. The cheapest time to FLY is Tuesday, Wednesday, or Saturday. This applies to US flights in my experience.”</p> <p><strong>6. If you’re travelling with a pet, put its name on the carrier</strong></p> <p>Redditor <em>RabbitMix</em> said, ““If you checked your dog there's about a 30 percent chance it's terrified before it even gets on the plane, who knows how scared it gets during the actual flight. Bag room agents will usually try to comfort a scared animal, but all we can really do is talk to it, so if you write your pet's name on their carrier it usually helps a lot.”</p> <p><em>Images: Getty</em></p>

International Travel

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World’s Best Airline crowned for 2023

<p dir="ltr">Air New Zealand has received the top honour from the <a href="https://www.airlineratings.com/news/passenger-news/air-nz-named-airline-of-the-year-for-2023/">AirlineRatings.com Airline Excellence Awards</a>, taking home the coveted title of World’s Best Airline. </p> <p dir="ltr">It’s the seventh time the airline has been commended since 2013, for the likes of its innovative and multi-award-winning SkyNest economy beds, its operational safety, environmental leadership, and staff motivation.</p> <p dir="ltr">Competition was tough for the top five, with five editors looking at everything from major safety and government audits to 12 key factors including “fleet age, passenger reviews, profitability, investment rating, product offerings, and staff relations.”</p> <p dir="ltr">And while Air NZ had taken out second place to two-time-consecutive champ Qatar Airways in 2022, the situation flipped in 2023, with the airline beating out Qatar, Etihad, Korean Airlines, and Singapore for the prestigious win. </p> <p dir="ltr">As AirlineRatings’ Editor-in-Chief Geoffrey Thomas said, “in our objective analysis Air New Zealand came out number one in many key areas although it was a very close scoring for the top five.</p> <p dir="ltr">“Air New Zealand’s commitment to excellence in all facets of its business starts at the top with outstanding governance and one of the best executive teams in aviation through to a workforce that is delivering consistently to the airline’s strategy and customer promise.</p> <p dir="ltr">“Like all airlines across the globe Air New Zealand has faced severe disruptions during and after the pandemic and this year huge challenges from storms and cyclones. The airline has responded well.</p> <p dir="ltr">“Our editorial team was impressed by the airline’s commitment to the economy passenger and on long haul offers more comfort options than any other airline.”</p> <p dir="ltr">In response to the win, Air NZ’s CEO Greg Foran shared that the airline owed its success to the 12,000 members of staff “who wake up each morning to connect Kiwis with each other and the world.” </p> <p dir="ltr">He remarked that “it is a sign that we have got our swing back”, and like with many other airlines around the world, “we understand that our fantastic team faces difficulties in providing the service we strive for and that our customers expect. We’re working hard to address these challenges. </p> <p dir="ltr">“There is no doubt that we have more work to do to tackle customer concerns like wait times, on-time departures and arrivals, lost baggage, and refunds. We want to thank our customers for their patience and support as we work towards delivering the greatest flying experience on Earth.” </p> <p dir="ltr">Just missing out on the top five were Australia’s own Qantas and Virgin - coming in at sixth and seventh place respectively - although both airlines snagged number one positions in other categories. </p> <p dir="ltr">Qantas took out Best Lounges with its network of over 51 lounges across Australia and the rest of the world. Meanwhile, Virgin Australia/VirginAtlantic took home the title of Best Cabin Crew - in what marked their fifth victory in the category.</p> <p dir="ltr">And for anyone wondering how the rest of world’s top 25 premium airlines stacked up, here’s the complete list: Air New Zealand, Qatar Airways, Etihad Airways, Korean Air, Singapore Airlines, Qantas, Virgin Australia/Virgin Atlantic, EVA Air, Cathay Pacific Airways, Emirates, Lufthansa / Swiss, SAS, TAP Portugal, All Nippon Airways, Delta Air Lines, Air Canada, British Airways, Jet Blue, JAL, Vietnam Airlines, Turkish Airlines, Hawaiian, KLM, Alaska Airlines, and United Airlines.</p> <p dir="ltr"><em>Images: Getty</em></p> <p> </p>

International Travel

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"Hero we need": Fed-up tradie disrupts Bunnings traffic

<p>A tradie at his wit's end has pulled a petty stunt to fire back at Bunnings customers who “use the trade entry as easy access” and held him up.</p> <p>The tradie shared his stunt to the Tradie Mayhem Facebook group alongside images of the row of parked cars at the Artarmon Bunnings, which sparked his frustrated act.</p> <p>The man said he did it for all tradespeople who have been “held up during the week at Bunnings by people that use the trade entry as easy access, taking their sweet time” after parking in the easy access area.</p> <p>“I double parked blocking them all in at Artarmon Bunnings,” he said.</p> <p>The staff announced over the speaker system that his ute needed to be moved, to which he responded, “just made me take my time and let them know that’s how we feel during the week when we’re trying to get work done and are held up by them”.</p> <p>Initial responses were positive, praising the tradie and labelling him as the “hero we need”.</p> <p>“Tradie privilege, don‘t think so,” one member commented.</p> <p>“It‘s so they can load their vehicle instead of dragging it through the car park. If you’re driving a normal car park outside and enjoying some exercise.”</p> <p>“Love this, trade yard always packed with cafe dwellers,” a third wrote.</p> <p>Some individuals shared their frustrations of having to share the space with the general public, calling for the original poster to “pester Bunnings about it”.</p> <p>“Bring back the trade only access to Bunnings before 8-9 am that they had during Covid.”</p> <p>Others were quick to point out a major flaw in the tradie's argument, saying the undercover parking is not reserved for tradies but a loading area of things that cannot be taken through checkout.</p> <p>The loading bays are for any customers who are temporarily loading timber or bulky items in the trade yard.</p> <p><em><a href="https://www.news.com.au/" target="_blank" rel="noopener">News.com.au</a></em> asked Artarmon Bunnings for a comment about the stunt, and the warehouse manager said the area in question was a “load and go area”.</p> <p>“We don’t usually have too many long waits there, but there is the occasional one-off when a customer will come in and park on the side or right in the middle of the driveway,” he said.</p> <p>“We did have a little shortage of our load and go guys that usually work down there, but that is currently being fixed.”</p> <p>The manager said the fact the area was only one lane for a busy, multi-use loading area meant that there can be waits, but there was a staff member there to direct the traffic.</p> <p>“But because it is one lane obviously our main priority is our customers and getting them in and out of here as quickly as possible.</p> <p>“Unfortunately, other stores have five lanes, we only have one.</p> <p>“There are occasional customers who want to get through and load personal items because it’s easier to bring down to the car, so we are looking at getting it to be the best system possible.”</p> <p><em>Image credit: Facebook</em></p>

Home & Garden

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Airline sends woman 13 brand new suitcases as compensation

<p dir="ltr">A woman has been left shocked and confused after being sent 13 brand new suitcases as compensation. </p> <p dir="ltr">Giséle Rochefort was flying with Delta Airlines in the US when her luggage was badly damaged on her flight. </p> <p dir="ltr">"Delta destroyed my suitcase. I filed a claim, they agreed to replace it," Rochefort explained in a now-viral TikTok video.</p> <p dir="ltr">Giséle’s suitcase had some of the fabric ripped off the cover, while one of the wheels had been completely knocked off. </p> <p dir="ltr">Soon after filing her claim with the airline, Rochefort received a notification that she had been issued a replacement for her luggage and it was ready to be picked up.</p> <p dir="ltr">However, she was greeted with 13 boxes, each one containing a new suitcase in varying sizes and designs: all the same brand of her destroyed luggage. </p> <div class="embed" style="font-size: 16px; box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; outline: none !important;"><iframe class="embedly-embed" style="box-sizing: inherit; margin: 0px; padding: 0px; border-width: 0px; vertical-align: baseline; width: 610px; max-width: 100%; outline: none !important;" title="tiktok embed" src="https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.tiktok.com%2Fembed%2Fv2%2F7205751910886837547&amp;display_name=tiktok&amp;url=https%3A%2F%2Fwww.tiktok.com%2F%40gisele_rochefort%2Fvideo%2F7205751910886837547%3Fq%3DGis%25C3%25A9le%2520Rochefort%26t%3D1678421013573&amp;image=https%3A%2F%2Fp16-sign.tiktokcdn-us.com%2Fobj%2Ftos-useast5-p-0068-tx%2F0c0dca39b4c14fafa59759c9312e38ad%3Fx-expires%3D1678442400%26x-signature%3DnoEZd10erItVG8BuGildr1uEaAk%253D&amp;key=59e3ae3acaa649a5a98672932445e203&amp;type=text%2Fhtml&amp;schema=tiktok" width="340" height="700" frameborder="0" scrolling="no" allowfullscreen="allowfullscreen"></iframe></div> <p dir="ltr">"I was crying laughing, It felt like an April Fools' prank. I thought I was done, only to realise 3 of the large bags had small ones inside them," she added in the comments section of her video.</p> <p dir="ltr">"I think they made a mistake," she added.</p> <p dir="ltr"> Rochefort said the bags, which retail for as much as $300 (AUD) each, are currently stacked up on a wall at her home.</p> <p dir="ltr">"It's called interior design sweetie, look it up," she joked, adding, "Thanks Delta!"</p> <p dir="ltr">Her video has been viewed one million times, with many of her followers wondering how they can get their hands on such a haul.</p> <p dir="ltr">"I think I know what everyone is getting for their bday or the holidays," one commented.</p> <p dir="ltr">"Keep two and sell the rest," another suggested.</p> <p dir="ltr">"And here's an extra 12 Incase we break anymore," another joked.</p> <p dir="ltr" style="line-height: 1.38; margin-top: 12pt; margin-bottom: 15pt;"><em>Image credits: TikTok</em><span id="docs-internal-guid-360681aa-7fff-03bc-3e7a-bc44225a1ae4" style="caret-color: #000000; color: #000000;"></span></p>

Travel Tips

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Mourners at Archie Roach’s funeral hit with hefty fines

<p dir="ltr">Mourners who were hit with traffic fines during the funeral procession for Indigenous singer Archie Roach won’t see penalties dropped, Victoria Police has confirmed.</p> <p dir="ltr">Seven infringements were issued to people who were part of the funeral cortege and ran red lights during the procession from Melbourne to Gunditjmara country, where Roach was laid to rest in a private ceremony.</p> <p dir="ltr">The driver of the hearse carrying Roach’s body was among those fined.</p> <p dir="ltr">"Disobeying a red light signal is considered a serious traffic offence," a police spokeswoman said in a statement.</p> <p dir="ltr">"It poses a significant safety risk both to the driver and other road users. Seven infringements were issued for disobeying a traffic control signal in relation to this matter."</p> <p dir="ltr">After reviewing three of the fines, Victoria Police didn’t overturn them due to what they called the seriousness of the offence, per the <em><a href="https://www.abc.net.au/news/2022-12-09/archie-roach-funeral-procession-fined-victoria-police/101753002" target="_blank" rel="noopener">ABC</a></em>.</p> <p><span id="docs-internal-guid-65ff09d4-7fff-eb96-765d-bf555d6b76e9"></span></p> <p dir="ltr">It’s understood that the fines were $462 each.</p> <blockquote class="twitter-tweet"> <p dir="ltr" lang="en"><a href="https://twitter.com/hashtag/ArchieRoach?src=hash&amp;ref_src=twsrc%5Etfw">#ArchieRoach</a> Community members gathered in the streets of Melbourne this morning as Uncle Archie Roach took a final journey through Collingwood, Fitzroy and St Kilda as part of a walking service 🖤💛❤️<br />The cortege continues to Warrnambool ahead of the funeral tomorrow. <a href="https://t.co/iF7NoLrL5x">pic.twitter.com/iF7NoLrL5x</a></p> <p>— Madre Swift Justice - Cave Dweller (@JayStill4) <a href="https://twitter.com/JayStill4/status/1561591323651899393?ref_src=twsrc%5Etfw">August 22, 2022</a></p></blockquote> <p dir="ltr">The Gunditjmara and Bundjalung musician was farewelled in August, two weeks after he died aged 66 from a long illness.</p> <p dir="ltr">His hearse was flanked by members of Indigenous motorcycle club the Southern Warriors, with members of the public lining the streets of Fitzroy and Collingwood to pay their respects.</p> <p dir="ltr">In a statement, Victoria Police said its offer to assist with the funeral cortege’s movement through Melbourne was declined by funeral organisers.</p> <p dir="ltr"><span id="docs-internal-guid-5934d18b-7fff-5726-2dcc-afb0ec34a3f1"></span></p> <p dir="ltr"><em>Image: Twitter</em></p>

Legal

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Airlines to cough up millions in refunds and fines over delays and cancellations

<p dir="ltr">Frustrated travellers subject to major delays or cancellations to their US flights could be entitled to a portion of $US 600 million ($NZ 978 million) in refunds from six airlines forced to refund their customers.</p> <p dir="ltr">The airlines have been ordered to pay back customers by the US Department of Transport as part of “historic enforcement actions”.</p> <p dir="ltr">Under US law, customers must be refunded by airlines or ticket agents if the airline cancels or significantly changes a flight to, from or within the US and they don’t want to accept the alternate offer.</p> <p dir="ltr">The department also ordered the airlines to pay a total of $US 7.25 million ($NZ 11.83 millIon) in fines for “extreme delays in providing refunds”.</p> <p dir="ltr">“When a flight gets cancelled, passengers seeking refunds should be paid back promptly. Whenever that doesn’t happen, we will act to hold airlines accountable on behalf of American travellers and get passengers their money back.” said U.S. Transportation Secretary Pete Buttigieg in <a href="https://www.transportation.gov/briefing-room/more-600-million-refunds-returned-airline-passengers-under-dot-rules-backed-new" target="_blank" rel="noopener">a press release</a> shared on Monday.</p> <p dir="ltr">“A flight cancellation is frustrating enough, and you shouldn’t also have to haggle or wait months to get your refund.”</p> <p dir="ltr">According to 7News.com.au, the refunds apply to both US and international travellers.</p> <p dir="ltr">The fines and refunds vary from airline to airline, with the affected airlines including: </p> <ul> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Frontier Airlines - ordered to refund $US 222 million ($NZ 362.2 million) and pay $US 2.2 million ($NZ 3.6 million) in fines</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Air India - to pay back $US 121.5 million ($NZ million) and fined $US 1.4 ($NZ 2.3 million)</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">TAP Portugal - with refunds totalling $US 126.5 million ($NZ 206.3 million) and fines of $US 1.1 million ($NZ 1.8 million)</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Aeromexico - to refund $US 13.6 million ($NZ 22.1 million) and pay $900,000 ($NZ 1.4 million) in fines</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">El Al - due to pay $US 61.9 million ($NZ 100 million) in refunds and $900,000 ($$NZ 1.4 million) in fines</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Avianca - with total refunds of $US 76.8 million ($NZ 125.2 million) and a fine of $US 750,000 ($NZ 1.2 million)</p> </li> </ul> <p dir="ltr">Most of the fines will be paid to the Treasury Department, with the remainder to be credited based on airlines paying customers beyond the legal requirement.</p> <p dir="ltr">According to Blane Workie, the assistant general counsel for the Office of Aviation Consumer Protection DOT, the refunds have either already been made or customers should have been informed of them.</p> <p><span id="docs-internal-guid-fdbaa05c-7fff-7d0d-8da4-81e90c75a489"></span></p> <p dir="ltr"><em>Image: Getty Images</em></p>

International Travel

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Airline responds to "fat-shaming" onboard comments

<p dir="ltr">Dr Sydney Watson – a US-based Australian journalist and political commentator – took to Twitter on October 11 to complain about being sat between two obese people on an American Airlines flight.</p> <p dir="ltr">Her mid-flight comments caused an immediate furore as she posted that “I am currently - literally - WEDGED between two OBESE people on my flight,” along with a photo of her personal space being invaded.</p> <p dir="ltr">“This is absolutely NOT acceptable or okay. If fat people want to be fat, fine. But it is something else entirely when I'm stuck between you, with your arm rolls on my body, for 3 hours.</p> <p dir="ltr">“I don't care if this is mean. My entire body is currently being touched against my wishes. I can't even put the arm rests down on either side because there's no f***ing room.</p> <p dir="ltr">“I'm sick of acting like fatness to this extent is normal. Let me assure you, it is not.</p> <p dir="ltr">“If you need a seat belt extender, you are TOO FAT TO BE ON A PLANE.</p> <p dir="ltr">“Buy two seats or don't fly.”</p> <blockquote class="twitter-tweet"> <p dir="ltr" lang="en">I am currently - literally - WEDGED between two OBESE people on my flight.</p> <p>This is absolutely NOT acceptable or okay. If fat people want to be fat, fine. But it is something else entirely when I'm stuck between you, with your arm rolls on my body, for 3 hours. <a href="https://t.co/9uIqcpJO8I">pic.twitter.com/9uIqcpJO8I</a></p> <p>— Dr. Sydney Watson (@SydneyLWatson) <a href="https://twitter.com/SydneyLWatson/status/1579609743244800006?ref_src=twsrc%5Etfw">October 10, 2022</a></p></blockquote> <p dir="ltr">Dr Watson said she asked the passenger on her right if he wanted to move to sit next to his sister to which he declined.</p> <p dir="ltr">She continued the rest of her flight sitting uncomfortably with no air hostess offering to switch her seat.</p> <p dir="ltr">Her complaint went viral with the official American Airlines Twitter account responding to Dr Watson saying: “Our passengers come in all different sizes and shapes. We're sorry you were uncomfortable on your flight.”</p> <p dir="ltr">This however was not enough for Dr Watson who eventually found out that “what happened to me went against American Airlines own policies regarding overweight passengers.”</p> <p dir="ltr">A few days later after her initial flight, an American Airlines worker got in contact with Dr Watson apologising for the inconvenience and offered her a $150 Trip Credit.</p> <p dir="ltr">“I'd rather take the $150 American Airlines offered me as a refund and give it to someone who needs a PT or a gym membership,” she tweeted in response.</p> <p dir="ltr">Still furious at what occurred on the flight, Dr Watson said she has no regrets over being in the news for fat shaming.</p> <p dir="ltr">“I'm not sorry. I meant everything I said. Justifying obesity is NOT OKAY,” she said.</p> <p dir="ltr">“And, rock on to anyone trying to lose weight and change their lives. I believe in you.”</p> <p dir="ltr"><em>Images: Twitter/Instagram</em></p>

Travel Trouble

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Airline havoc and lost luggage become major headache for cruise-goers

<p dir="ltr">With airlines across the globe making headlines for delays, <a href="https://www.oversixty.com.au/travel/travel-trouble/qantas-loses-woman-s-luggage-that-contains-her-mother-s-ashes" target="_blank" rel="noopener">losing passengers’ luggage</a>, and a host of other issues, it might seem that going on a cruise would be a safer option.</p> <p dir="ltr">But many cruise-goers have faced even more significant problems as a result of waylaid luggage, with some telling <em><a href="https://www.businessinsider.com/lost-luggage-cruise-vacation-travel-transport-europe-trip-airport-airline-2022-8" target="_blank" rel="noopener">Business Insider</a></em> that they had to choose whether to stay at the airport to find out what happened to their luggage or make it in time for their cruise boarding time.</p> <p dir="ltr">For Ed Perry and his wife, who flew from North Carolina to Amsterdam for a two-week cruise to Budapest and Hungary, flight delays, route changes and having to check their hand luggage resulted in both their carry-on bags and their hold luggage being lost.</p> <p dir="ltr">“It was a disaster from start to finish,” Mr Perry told <em>Insider</em>.</p> <p dir="ltr">He added that he and his wife couldn’t shop for clothes when their ship docked because they’d paid for excursions, but that other passengers stepped in to lend them clothes.</p> <p dir="ltr">Todd McCloud Jr said losing his luggage after last-minute flight changes “put a dampener on our whole trip”.</p> <p dir="ltr">He said a staff member told him his bags would arrive on another flight and be taken straight to the port where his family’s cruise around the Caribbean would be departing from, but that the bags ultimately never arrived.</p> <p dir="ltr">“I’m lucky that I didn’t put our birth certificates in those bags or else we wouldn’t have been able to go on that cruise at all,” Mr McCloud said.</p> <p dir="ltr">Fortunately, his bags were waiting for him when he returned to the airport, along with a voucher and a cheque from Southwest, the airline he flew with, to cover the cost of the replacement items he purchased during the trip </p> <p dir="ltr">Other passengers shared how their luggage was lost during layovers, with some bags being passed between multiple airports as airlines tried to follow cruise itineraries to match up the luggage with their rightful owners.</p> <p dir="ltr">Thomas Hatch, who was meant to arrive in Rome for a 10-day Celebrity Cruises trip around Europe, said a total of eight bags belonging to him and three other passengers failed to arrive in time.</p> <p dir="ltr">British Airways staff told Mr Hatch that the luggage would be flown to Rome on a later flight, but the flight’s cancellation resulted in six of the bags being sent to Athens the day before Mr Hatch’s ship docked there.</p> <p dir="ltr">Despite matching his itinerary, Mr Hatch said the airport was “overwhelmed” with luggage and wouldn’t let the ship's porter collect the bags.</p> <p dir="ltr">He said two of his bags were sent to Thessaloniki Airport in Greece, despite the ship never stopping there.</p> <p dir="ltr">Another passenger, who wished to remain anonymous so as not to jeopardise her chances of compensation, shared photos of luggage tags from her bag, which showed the airline apparently sent it to four European airlines in failed attempts to match up with her cruise.</p> <p dir="ltr">While passengers said they struggled to get help from the airlines, cruise lines went out of their way to be of assistance.</p> <p dir="ltr">Mr Perry said Viking “bent over backwards for us”, with staff lending him their mobile phones so he could call Air Canada, who he said were difficult to reach during the trip and never offered to send his luggage to other ports.</p> <p dir="ltr">Zoe Greenberg had a similar experience to Mr Perry, sharing that Air Canada was “impossible to reach” despite her calling them daily and her husband spending three-and-a-half hours on hold on one occasion.</p> <p dir="ltr">“They had no idea where our bags were,” she said.</p> <p dir="ltr">On the other hand, both Mr Perry and Ms Greenberg said their cruise lines also waived laundry fees during their trip.</p> <p dir="ltr">When she arrived back at Barcelona airport, Ms Greenberg said her husband found her luggage in a storage room “with thousands of bags” but that he didn’t receive his until 26 days after their trip.</p> <p><span id="docs-internal-guid-5c4ad5ad-7fff-35d5-be25-d0b478176b81"></span></p> <p dir="ltr"><em>Image: Getty Images</em></p>

Cruising

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New rule poses major changes for popular tourist destination

<p dir="ltr">With its impressive sheer drops down to turquoise waters below and roads seemingly chiselled out of the surrounding cliffs, the Amalfi Coast has become an iconic road trip destination - a status that has brought plenty of tourists and traffic with it.</p> <p dir="ltr">The Italian location has now become known for stories of miles-long traffic backups, as buses and vans packed with tourists navigate multiple narrow stretches of single-lane roads with switchbacks.</p> <p dir="ltr">But, a new rule could spell the end of heavy tourist traffic on the roads - and mess with plenty of holiday itineraries.</p> <p dir="ltr">A newly-launched alternate number plate system means that cars can only access the stretch between Vietri sul Mare and Positano every other day during peak hours in peak season.</p> <p dir="ltr">On odd-numbered dates, only cars with plates ending in odd numbers can use the road, while cars with even numbers at the end of their plates will be able to drive along it on even-numbered dates.</p> <p dir="ltr">The rule applies for the entire month of August between 10am and 6pm, as well as on weekends from June 15 through to September 30, Holy Week, and the dates from April 24 to May 2.</p> <p dir="ltr">Residents from 13 towns along the coast will be exempt, along with public transport vehicles, taxis, and cars that are hired with a driver.</p> <p dir="ltr">However, vehicles longer than 10.36 metres will be banned from the road entirely, while caravans and vehicles with trailers are prohibited from using the road from 6.30am til midnight, all year round.</p> <p dir="ltr">The rules, introduced by Anas, also see vehicles over six metres long and 2.1 metres wide restricted to using the road within certain hours and being completely banned on peak dates.</p> <p dir="ltr">Deputy mayor of Vietri sul Mare Angela Infante told <em>CNN </em>the new rules had been needed for some time.</p> <p dir="ltr">“It’s started again this year - you can’t drive at weekends, people are trapped at home,” Ms Infante said.</p> <p dir="ltr">Prior to the pandemic, she said there would sometimes be backups up to six kilometres along the coast.</p> <p dir="ltr">“You have to drive incredibly slowly because there are so many cars, and often it is completely blocked,” she added.</p> <p dir="ltr">“Apart from anything else, you could have an ambulance [in that traffic] and anything could happen - we have to limit the heavy traffic.”</p> <p dir="ltr">While Ms Infante is among many locals welcoming the new rules, others aren’t so happy.</p> <p dir="ltr">Antonio Illardi, the president of a local association of hoteliers called Federalberghi Salerno, argued in an open letter to Anas for the rules to be tweaked to allow overnight tourists to drive to their hotel and for hotel workers to reach their work if they live outside the coast.</p> <p dir="ltr">“The policy is a ‘disaster’,” he told <em>CNN</em>.</p> <p dir="ltr">"It discourages tourists. It makes it impossible to stay for an odd number of days. If you arrive on Wednesday, you can't leave on Thursday. It's not like you can send your rental car back on Amazon."</p> <p dir="ltr">Others are concerned that tourists will be unaware of the changes and may be fined if not alerted by the rental companies and end up driving on the wrong day.</p> <p dir="ltr">"The rules are written in bureaucratese, they're not easy to read,” Mr Illardi said.</p> <p dir="ltr">“Maybe rental car companies won't know, or maybe the visitor won't mention where they're going. So they'll get a car with the wrong plate and will be met with a fine on arrival."</p> <p dir="ltr">Despite the contention, the rules are said to have been created with the blessing of the town councils along the coast, with the exception of Minori and Maiori.</p> <p><span id="docs-internal-guid-e5324476-7fff-6205-d778-8a558901ee83"></span></p> <p dir="ltr"><em>Image: Getty Images</em></p>

International Travel

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Indian airline cracks the code to halving disembark times

<p dir="ltr">A low-cost Indian airline has come up with a game-changing solution to get passengers off planes quicker during disembarking. </p> <p dir="ltr">A lot of planes rely on one door at the front of the plane to get travellers off the aircraft when they arrive at their destination.</p> <p dir="ltr">This often means passengers at the back of the plane have to let hundreds of others off the plane before they get the chance to disembark in an orderly fashion. </p> <p dir="ltr">To combat the wait, some airlines, including Virgin Australia and Qantas-owned Jetstar, regularly allow passengers to disembark from a set of stairs at the rear of the plane. </p> <p dir="ltr">But India’s largest carrier IndiGo has gone one step further and has introduced a third door for passengers to exit through.</p> <p dir="ltr">They have utilised the door in the middle of the plane, which is only ever used in an emergency, as another exit for passengers. </p> <p dir="ltr">The carrier reckons it could almost halve the time it takes to get passengers off the plane from up to 13 minutes to a mere seven minutes.</p> <p dir="ltr">“The new Three-Point Disembarkation process will be carried out from two forward and one rear exit ramp, making IndiGo the first airline to use this process,” an IndiGo spokesman told India’s <a href="https://www.hindustantimes.com/india-news/indigo-introduces-process-for-faster-de-boarding-of-passengers-101659598634339.html">Hindustan Times</a>. </p> <p dir="ltr">A video uploaded by Indian business journalist Sumit Chaturvedi shows the new process with passengers leaving an IndiGo Airbus A320 aircraft via the various ramps.</p> <blockquote class="twitter-tweet"> <p dir="ltr" lang="en">Indian carrier Indigo today introduced a new Three Point Disembarkation <br />which it claims will enable its customers to exit the aircraft faster than before. The new process <br />will be carried out from two forward and one rear exit ramp. <a href="https://twitter.com/hashtag/IndiGo?src=hash&amp;ref_src=twsrc%5Etfw">#IndiGo</a> <a href="https://twitter.com/ChhaviLeekha?ref_src=twsrc%5Etfw">@ChhaviLeekha</a> <a href="https://twitter.com/IndiGo6E?ref_src=twsrc%5Etfw">@IndiGo6E</a> <a href="https://t.co/n7Xajg8dk0">pic.twitter.com/n7Xajg8dk0</a></p> <p>— Sumit Chaturvedi (@joinsumit) <a href="https://twitter.com/joinsumit/status/1555098794609455104?ref_src=twsrc%5Etfw">August 4, 2022</a></p></blockquote> <p dir="ltr">“An A320 aircraft usually takes around 13 minutes for its passengers to de-board the aircraft. However, the new process will make the drill faster and will reduce the disembarkation time from 13 minutes to seven minutes,” an IndiGo spokesman said.</p> <p dir="ltr">As well as being a major bonus for anxious passengers who are eager to make a swift exit from the plane, the changes could also greatly help the airline. </p> <p dir="ltr">The quicker passengers can leave the plane, the shorter the turnaround time to get it back in the air with more fare-paying passengers on board.</p> <p dir="ltr">Despite the revolutionary change exciting many, others are sceptical at the airline’s claims. </p> <p dir="ltr">Ben Schlappig of US aviation blog<a href="https://onemileatatime.com/news/indigo-deplaning-a320-three-doors/"> One Mile At A Time </a>questioned if all the claimed time savings would occur in real-life settings. </p> <p dir="ltr">“The process of actually getting out the door is one bottleneck, but I’d think that getting down the aisle is another thing that takes time, and that’s still an issue, even with a second door in the front.”</p> <p dir="ltr"><em>Image credits: Getty Images</em><span id="docs-internal-guid-9300df50-7fff-1f10-f327-9cda09fc8532"></span></p>

Travel Tips

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What to do if your luggage goes missing

<p dir="ltr">If there’s one thing every traveller fears is arriving at their holiday destination without their luggage. </p> <p dir="ltr">As international airport chaos continues, many are facing the reality of not having their luggage and having to deal with airport lost and found services before their holiday even begins. </p> <p dir="ltr">Even before the pandemic, lost luggage was already the second most common travel mishap Aussies had to deal with, according to a survey by Finder.</p> <p dir="ltr">"Lost luggage is the last thing you want to happen when you're on holiday," James Martin, <a href="https://urldefense.com/v3/__https://www.finder.com.au/travel-insurance__;!!LBk0ZmAmG_H4m2o!p3qtXTKGX6cpzRIS1Wd6r_1aRVhQ0pXAZiVMdczaZRAuQe_AALAw0tK1NEeuan-2-NPNHVDTqO34yLxbSC6GUytct910wIYG$">Finder</a> travel insurance expert, told <a href="https://travel.nine.com.au/latest/travel-advice-what-to-do-if-your-luggage-goes-missing-at-airport-expert-tips/d9427010-46cc-453f-b7fe-b15645e5882c">9Honey</a>.</p> <p dir="ltr">Luckily, there are some pre-departure precautions you can take to ensure your luggage arrives safely. </p> <p dir="ltr">According to James Martin, preparing for the worst is a must. </p> <p dir="ltr">He said, "Rest assured, there are things you can do to increase your chances of finding your belongings, or receiving compensation for a complete loss.”</p> <p dir="ltr">"If you can, keep laptops/tablets or other valuables like jewellery in your carry on."</p> <p dir="ltr">Expedia Travel Expert, Lisa Perkovic, also has some packing advice.</p> <p dir="ltr">"The best thing you can do to safeguard your luggage is make sure your bag is labelled with your details in case it goes missing, and for extra peace of mind," Perkovic said.</p> <p dir="ltr">"One savvy tip is to invest in a digital tracking device to help you monitor where your luggage is. If you have room in your carry-on, it's also a smart idea to pack valuable items and a change of clothes, in case your checked baggage is delayed."</p> <p dir="ltr">Sometimes, despite these precautions, luggage can go missing with no rhyme or reason. </p> <p dir="ltr">It’s important to take these next steps to ensure you get your valuables back, or at the very least receive compensation for your lost luggage.</p> <p dir="ltr"><strong>File a report</strong></p> <p dir="ltr">As soon as you realise your luggage is not turning up, the first step is to file a Property Irregularity Report (PIR) directly with the airline you flew in on, Martin explains.</p> <p dir="ltr">"If you had flights on multiple airlines, you'll need to lodge the PIR with the airline that you last flew on," he says.</p> <p dir="ltr">"Be sure to include as much information about your luggage as possible. Noting the approximate size, brand, colour, and any identifying marks such as baggage tags or ribbons will help to improve your chances of getting it back.”</p> <p dir="ltr">"Your PIR report will have a reference number that you can use to track the status of your luggage once it's been located.”</p> <p dir="ltr">"It is the airline's responsibility to compensate you for buying necessities until you are reunited with your belongings, such as a toothbrush, underwear and socks."</p> <p dir="ltr">Lodging a report before you leave the airport is vital, as it increases the chances of a timely solution. </p> <p dir="ltr"><strong>Lost vs delayed </strong></p> <p dir="ltr">Once you’ve left the airport, all you can do is hope your luggage turns up and keep checking in with the airline.  </p> <p dir="ltr">Best case scenario, you'll find out your luggage has been held up and your airline should make arrangements to get your belongings back to you as soon as possible. Most airlines will organise a courier to deliver your luggage to your accommodation.</p> <p dir="ltr">"If you're travelling internationally, it's a good idea to leave your accommodation details in case your mobile phone provider does not offer coverage overseas," Perkovic says.</p> <p dir="ltr">Officially, you need to wait three weeks for the status of your baggage from “delayed” to “lost” before you can take further action with your airline. </p> <p dir="ltr"><strong>Claim compensation from your airline</strong></p> <p dir="ltr">If your baggage was lost for less than a three week period and is eventually delivered back to you, you can lodge a compensation claim with your airline to reimburse for necessities you had to replace. </p> <p dir="ltr">These forms can be done online through your chosen airline.</p> <p dir="ltr">If your luggage has been lost for good, you may be eligible for a much higher compensation payment to replace your belongings. </p> <p dir="ltr"><strong>Lodge a travel insurance claim</strong></p> <p dir="ltr">While you may be eligible for a payout to replace lost items, sometimes these amounts from the airlines can be less than the total of the items lost.            </p> <p dir="ltr">If there's a shortfall between what the airline pays you and that value, that's when you can lodge a claim for the difference with your travel insurance.</p> <p dir="ltr">"If you're bringing things of high value, make sure to take out a travel insurance policy that will cover the value of your item. You can usually pay a bit extra to cover those valuables" Martin points out.</p> <p dir="ltr"><strong>What happens to lost luggage at airports?</strong></p> <p dir="ltr">Airlines usually give themselves a maximum of 90 days to find the owner of lost luggage before auctioning it off to the highest bidder or donating the contents to charity.</p> <p dir="ltr"><em>Image credits: Getty Images</em></p>

Travel Tips

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AI-based traffic control gets the green light

<p>At the end of my Melbourne street there’s a new system being installed for traffic management. I hadn’t even noticed the extra cameras, vehicle and pedestrian sensors, LiDAR and radar on the intersection, but these tools are all part of a larger system, with researchers hoping that a 2.5km section of Nicholson Street, in Carlton, will eventually be run by an artificial intelligence (AI).</p> <p>This might sound a little nerve-wracking to the average commuter, but these “smart corridors” are popping up around the world – systems that promise to provide us with less traffic and better safety. </p> <p>“Many cities around the world have dedicated corridors or smart motorways that are equipped with sensors, CCTV cameras and AI for predicting the traffic flow, speed, or occupancy at a specific moment in time,” says Dr Adriana-Simona Mihaita, an AI infrastructure researcher at the University of Technology Sydney, who was not involved in the research.</p> <p>“Accurate predictions will provide transport operators with the means to make informed decisions and apply new control plans, or adjust the current ones according to ongoing traffic or eventual disruptions.”</p> <p>Even without AI, <a href="https://www.vicroads.vic.gov.au/traffic-and-road-use/traffic-management/traffic-signals/how-traffic-signals-work" target="_blank" rel="noreferrer noopener">our current traffic light systems are complex technology</a>. Detectors under the road surface clock the presence of vehicles and determine whether the lights change, and how long the green lasts for. The “push button” changes the green walk display, and some detectors even determine how fast or slow the pedestrians are moving. This is all controlled – in Australia at least – by a system called SCATS, or <a href="https://en.wikipedia.org/wiki/Sydney_Coordinated_Adaptive_Traffic_System" target="_blank" rel="noreferrer noopener">Sydney Coordinated Adaptive Traffic System</a>.</p> <p>This is an “intelligent transport system”, but it’s not machine learning or AI. Think of it as a calculator, but the values being input are cars and pedestrians, not numbers. And SCATS does have its flaws. To start with, it’s unable to see cars coming – only registering them once they’ve arrived on the detector. And the system is also not particularly good at including other modes of transport such as trams, cyclists and pedestrians.</p> <p>This is where Nicholson Street – home to plenty of cyclists and the 96 and 86 trams – will come in handy.</p> <p>“With SCATS there are loop detectors that tell us how many cars are in the queue from all directions, but we don’t really see the number of cyclists, or pedestrians, and we don’t take their delays into account,” explains one of the researchers on this Nicholson Street project, University of Melbourne transport engineer Dr Neema Nassir.</p> <p>“As long as we build our environment around cars, and prioritise their right of way over other modes of transport, we are promoting people using that mode of transport.”</p> <p>Using 180-degree high-definition cameras, as well as a range of detectors (including the normal SCATS detectors), Nassir and the team of researchers are currently testing the AI system using this real-world data in a computer simulation.</p> <p>When the AI eventually starts testing and directing traffic in the real world, it will be done using “edge computing”. This means that the AI-based traffic optimisation will happen at the intersection or “node” rather than at a central system. With the sensors taking and analysing the data almost instantly, the lights might change if there are more pedestrians waiting, or a tram might get right of way if it’s running behind schedule.</p> <p>Nassir hopes the intersections will be safer, trams will run more evenly, and there will be less stopping for cars on the road.</p> <p>However, there might also be some hiccups on the way.</p> <p>Safety is the top priority for the system, with efficiency coming in second. This means that the AI will be more likely to cause traffic jams than accidents.</p> <p>“If everything goes wrong with the algorithm and with the computations, it’s more likely that we may end up with a gridlock as opposed to safety concerns,” Nassir says. “We’re talking about an intersection that is designed to be robust enough that it can operate even when the traffic lights are off.”</p> <blockquote class="wp-block-quote"> <p>The AI will be more likely to cause traffic jams than accidents.</p> </blockquote> <div class="newsletter-box"> <div id="wpcf7-f6-p197191-o1" class="wpcf7" dir="ltr" lang="en-US" role="form"> </div> </div> <p>Having humans in this scenario, who are able to stop if required, is actually helpful. Unlike an autonomous car, which needs to function in an almost <a href="https://www.youtube.com/watch?v=RVkLI9pPd24&amp;t=166s" target="_blank" rel="noreferrer noopener">unlimited number of circumstances</a> without a human behind the wheel, traffic systems are comparatively simple. And, if something was to go wrong, humans are able to make a judgement and stop or swerve if required. Plus, because SCATS is already automated, it means that that the commuters coming through Nicholson Street might not even notice the change.  </p> <p>But that presents another dilemma – is it okay to record all this extra information and send it through an AI to make decisions?</p> <p>“The most important type of sensors are high-definition cameras,” says Nassir. “These are mounted high on poles and have 180 degrees of coverage, up to 50 metres down each approach. These are coupled with image-processing software that can help us detect and register and classify different types of passengers.</p> <p>“We also work with the data from key cards on public transport . There are tight regulations and rules regarding this personal data. It is always anonymised and protected.”</p> <blockquote class="wp-block-quote"> <p>Because SCATS is already automated, the commuters might not even notice the change.</p> </blockquote> <p>Nassir says the cameras are not capable of being used for facial recognition. In a world where facial recognition is happening every time you <a href="https://mashable.com/article/police-try-to-unlock-handcuffed-man-iphone-face-id" target="_blank" rel="noreferrer noopener">open your phone</a> and <a href="https://www.choice.com.au/consumers-and-data/data-collection-and-use/how-your-data-is-used/articles/kmart-bunnings-and-the-good-guys-using-facial-recognition-technology-in-store" target="_blank" rel="noreferrer noopener">in stores like Bunnings and Kmart</a>, traffic lights are probably not the place we need to be too concerned about our privacy being invaded.</p> <p>“Several phone applications that are currently in use today are already collecting private mobility data, together with personal preferences and route choice patterns, which represent a deeper concern for daily transport choices,” says Mihaita.</p> <p>“Similarly, public parking areas in large shopping malls have automatic plate recognition capability and store daily information on all vehicles entering/exiting the malls, which could be seen as personal information shared with the consent given while entering the parking area.”</p> <p>But ethical issues don’t just stop at these records. According to Professor Toby Walsh, an AI researcher from the University of New South Wales, there’s a number of ethical questions we should be aware of as these systems become integrated into our daily lives.</p> <p>For example, if our traffic systems know who we are, it might not just be a case of prioritising cars over other forms of transport, but instead the rich over the poor, or the paying verses the non-paying.</p> <p>“At stake are fundamental issues of fairness and justice,” Walsh explains. “You might start having to trade off my journey time against your journey time. Who gets priority?</p> <p>“Then there’s an environmental ethical issue: are we encouraging people to make more individual car journeys by improving traffic flow? Should we actually be trying to discourage people from getting in cars, and encouraging them to Zoom for work or get public transport?”</p> <p>Although the Nicholson Street AI project is trying to balance the priorities of trams, pedestrians, cyclists and cars, <a href="https://www.unimelb.edu.au/newsroom/news/2022/march/worlds-smartest-traffic-management-system-launches-in-melbourne" target="_blank" rel="noopener">easing urban congestion</a> is also an important part of the project, and as Walsh says, “Traffic is like an ideal gas that expands to fill the roads available.”</p> <blockquote class="wp-block-quote"> <p>“You might start having to trade off my journey time against your journey time. Who gets priority?”</p> <p><cite>Professor Toby Walsh, UNSW</cite></p></blockquote> <p>Despite these questions, Walsh argues that even if AI isn’t perfect, humans are worse. He has been involved in the research for another AI intersection – a particularly busy roundabout in the south-west of Sydney.</p> <p>“A thousand people are going to die in Australia in the next year, caused by traffic accidents. Almost all of those accidents are caused by human stupidity. Almost all of those accidents wouldn’t happen if we ceded our human control and all of our misjudgements – all of our texting and drinking and driving – to machines,” he says.</p> <p>“There’s always going to be unintended consequences – random shit happens, and the death rates are never going to be zero. But it would be a small fraction of what it is today.”</p> <p><img id="cosmos-post-tracker" style="opacity: 0; height: 1px!important; width: 1px!important; border: 0!important; position: absolute!important; z-index: -1!important;" src="https://syndication.cosmosmagazine.com/?id=197191&amp;title=AI-based+traffic+control+gets+the+green+light" width="1" height="1" /></p> <div id="contributors"> <p><em><a href="https://cosmosmagazine.com/technology/ai-based-traffic-control/" target="_blank" rel="noopener">This article</a> was originally published on <a href="https://cosmosmagazine.com" target="_blank" rel="noopener">Cosmos Magazine</a> and was written by <a href="https://cosmosmagazine.com/contributor/jacinta-bowler" target="_blank" rel="noopener">Jacinta Bowler</a>. Jacinta Bowler is a freelance science journalist who has written about far-flung exoplanets, terrifying superbugs and everything in between. They have written articles for ABC, SBS, ScienceAlert and Pedestrian, and are a regular contributor for kids magazines Double Helix and KIT.</em></p> <p><em>Image: Getty Images</em></p> </div>

Technology

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Cancelled flights, disrupted vacations, frayed tempers: FAQs about the chaos in the airline industry

<p>People around the world are anxious to travel again as pandemic restrictions are being lifted. But those planning to jump on a plane for a vacation have been frustrated by chaos in the airline industry. In both North America and Europe, thousands of flights have been cancelled and hundreds of thousands of passengers have had their trips disrupted. </p> <p>Things will get worse before they get better. Air Canada has announced it will eliminate more than 150 daily flights for July and August. “Regrettably, things are not business as usual in our industry globally, and this is affecting our operations,” Air Canada president Michael Rousseau <a href="https://milled.com/air-canada/a-message-from-air-canadas-president-gQLU1OsSJMb4j5Fl">said in an email to customers when announcing the flight cutbacks</a>. </p> <p>So why is this happening? Here are answers to some key questions about the current problems with air travel.</p> <h2>Why are so many flights being cancelled or delayed?</h2> <p>The principal cause of the disruptions has been a shortage of qualified personnel at airports to handle the recent surge in passenger traffic.</p> <p>Airlines have been taking advantage of recent demand for air travel by returning aircraft and flight schedules to close to <a href="https://www.aviationpros.com/airlines/news/21271750/air-passengers-to-reach-83-of-2019-levels-this-year-iata">80 per cent of pre-pandemic levels</a>, with the resulting volume of flights putting significant stress on the capability of the supporting infrastructure — <a href="https://www.dutchnews.nl/news/2022/06/easyjet-to-scrap-more-summer-flights-from-schiphol-klm-limits-sales/">airports, air traffic control and labour conditions</a>.</p> <h2>Are the problems only happening in certain airports or is this a worldwide issue?</h2> <p>The congestion phenomenon in the summer 2022 travel season is rapidly spreading across a number of European and North American airports. The reason behind this concentration of congestion is quite simple: these are the air travel markets that have experienced the highest volumes of air travellers in recent months.</p> <figure> <p>The rapid elimination of COVID-19 protocols in these markets since March have generated a significant increase in the demand for air travel, with volumes of passengers that haven’t been seen in more than two years. This increase in volume has been highly evidenced in major airline hub airports such as <a href="https://www.businessinsider.com/schiphol-airport-amsterdam-photos-security-staff-shortages-europe-flight-2022-6">Amsterdam</a>, <a href="https://www.ctvnews.ca/world/airport-chaos-european-travel-runs-into-pandemic-cutbacks-1.5959561">London</a>, <a href="https://www.theguardian.com/us-news/2022/jun/19/us-travelers-flight-cancellations-chaos">New York</a> and <a href="https://globalnews.ca/video/8905320/frustrations-mount-over-ongoing-delays-at-toronto-pearson-airport">Toronto</a>, where tens of thousands of passengers are processed every day.</p> <h2>Are all the problems related to the pandemic?</h2> <p>When the global air travel market collapsed in March 2020 with the introduction of travel restrictions and border closures, the commercial aviation industry took steps to conserve cash and maintain a minimal workforce. </p> <p>Hundreds of <a href="https://www.forbes.com/sites/jackkelly/2021/02/01/airlines-lost-over-40000-workers-united-airlines-announced-another-14000-jobs-may-be-lost/?sh=6fa3ff1324b3">thousands of aviation workers were laid off or terminated</a>, with years of experience and technical expertise removed from the ranks of the commercial aviation communities. </p> <p>With the assistance of governments throughout the world, over US$200 billion of financial support was provided by governments to help the commercial aviation industry maintain minimal service and prevent financial collapse. </p> <p>When demand for air travel returned this March, the hiring frenzy began, but in a very different labour environment. The people who left in 2020 had, for the most part, moved on to other career opportunities and no longer had much interest in returning to an industry characterized by lower compensation and a higher employment risk. So the staff shortages have their genesis in the pandemic, and will continue to impact employment levels as travel returns.</p> <h2>How many more people are travelling these days compared to a year ago – and compared to pre-pandemic levels?</h2> <p>The International Air Transport Association publishes <a href="https://www.iata.org/en/pressroom/2022-releases/2022-06-09-01/">air travel statistics</a> relating to the volume of air travel throughout various world markets. It has noted that there is a significant difference in the volume of air travel, when compared to both 2021 and pre-pandemic levels. </p> <p>The air travel market that has demonstrated the highest rebound has been domestic North America — travel for April 2022 has increased more than 280 per cent compared to April 2021 traffic levels, but remains at slightly more than 30 per cent lower than April 2019 levels. </p> <p>In the Chinese domestic market, continuing pandemic-related travel restrictions and occasional city lockdowns have resulted in <a href="https://www.iata.org/en/iata-repository/publications/economic-reports/air-passenger-monthly-analysis---april-2022/">traffic levels down by close to 80 per cent</a> in April 2022, compared to April 2021 and 2019.</p> <h2>What can be done to prevent delays?</h2> <p>There are a number of perspectives that can be applied to a resolution of the current level of delays.</p> <p>European authorities have announced <a href="https://nltimes.nl/2022/06/16/schiphol-press-conference-many-flights-will-slashed-limit-passengers-ceo-wont-quit">specific reductions in flights</a>, while the U.S. government is <a href="https://www.newsweek.com/flight-cancellations-surge-buttigieg-demands-airlines-hire-staff-1717188">threatening to impose flight reductions</a> as a means of minimizing flight cancellations. </p> <p>The Canadian government has facilitated a meeting with the major aviation organizations in Canada to discuss <a href="https://toronto.citynews.ca/2022/06/21/transport-minister-airlines-airports-delays/">a concerted and effective resolution </a> and <a href="https://investors.aircanada.com/2022-06-23-Air-Canada-Comments-on-Aviation-Industry-Summit-with-Federal-Transport-Minister">Air Canada announced measures</a> it was intending to implement to ease congestion at both Toronto Pearson and Montreal Trudeau airports. </p> <p>Canadian government officials have also announced <a href="https://www.thestar.com/business/2022/05/25/airport-delays-are-here-to-stay-for-the-long-term-due-to-a-shortage-of-workers-in-airport-security-union-says.html">plans to hire close to 2,000 additional border security and screening personnel</a> to deal with specific congestion issues. Labour groups are not certain that the problems of congestion will be addressed by such actions. </p> <p>The main issue is the volume of air travellers that are being drawn into the airport environment by the volume of flights operated by the airlines. Airlines have decided to grow their capacity to meet surging air travel demand, but the airport infrastructure is not equipped to handle such volumes. </p> <p>While such enthusiasm by the airline industry is laudable in times where adequate and experienced staff are available at airports, that is not the case now — and will not be the case for the foreseeable future.</p> <h2>How long will this last?</h2> <p>The summer travel season is in full flight in the northern hemisphere. Additional airline capacity and greater demand for air service by a travel-starved population will continue through at least September. </p> <p>Unless actions being contemplated by American, European and Canadian carriers results in a reduction of peak loading of aircraft movements across major airline hubs, in North America and Western Europe primarily, the congestion and delays will continue – and possibly worsen. </p> <p>Relief will most likely come in the fall, as demand for air travel is reduced with the arrival of the school season. Staffing will also reach required levels by the fall, with the arrival of normal commercial air operating conditions. </p> <p>Other issues that may reduce demand include <a href="https://www.forbes.com/sites/suzannerowankelleher/2022/05/13/airfare-inflation-cool-demand-summer/?sh=42ae089032c3">higher airfares due to inflation and higher oil prices</a>, which may impact the survival of some airlines. </p> <h2>What advice would you give to air travellers over the next few months?</h2> <p>Airport authorities have been providing <a href="https://www.newswire.ca/news-releases/travelling-this-summer-toronto-pearson-and-its-airport-partners-offer-travel-advice-for-passengers-822689624.html">guidance to travellers</a> on how best to prepare themselves for summer travel, including tips on how to avoid delays at security checks.</p> <p>In this coming summer of disruption, I would recommend travellers embark on their air journey with patience, ensure they are well-rested prior to departing for the airport and remember that airline staff are also experiencing stressful moments during their day. </p> <p>A smile, a thank you and, above all, a caring attitude for fellow travellers and staff is called for. The air travel experience will get better!</p> <p><em>Image credits: Getty Images</em></p> <p><em>This article originally appeared on <a href="https://theconversation.com/air-canada-flight-reductions-faqs-about-the-chaos-in-the-airline-industry-185750" target="_blank" rel="noopener">The Conversation</a>. </em></p> </figure>

International Travel

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Software engineer EASILY hacks airline website to find lost luggage

<p dir="ltr">A software engineer has shared just how easy it was – scarily so – for him to hack an airline’s system.</p> <p dir="ltr">Nandan Kumar was on a domestic flight on Indian airline IndiGo and revealed that he and a passenger had mistakenly taken each other’s bags. </p> <p dir="ltr">He tried calling IndiGo multiple times and was unsuccessful, so decided to put his skills to use and find whoever took his bag.</p> <p dir="ltr">Nandan shared the entire ordeal on Twitter, showing how easy it was to hack IndiGo’s website and find other passengers’ details. </p> <p dir="ltr">“I reached home when my wife pointed out that the bag seems to be different from ours as we don’t use key based locks in our bags,” he wrote.</p> <p dir="ltr">“So right after reaching home I called your customer care. After multiple calls and navigating through @IndiGo6Eand of course a lot of waiting I was able to connect to one of your customer care agents and they tried to connect me with the co-passenger. But all in vain. </p> <p dir="ltr">“Long story short, I couldn't get any resolution on the issue. And neither your customer care team was not ready to provide me with the contact details of the person citing privacy and data protection.”</p> <p dir="ltr">Nandan said customer service assured him they would call back in the morning but when they didn’t he knew it was time to “take the matter in my own hands”.</p> <p dir="ltr">“After all the failed attempts, my dev instinct kicked in and I pressed the F12 button on my computer keyboard and opened the developer console on the @IndiGo6E  website and started the whole checkin flow with network log record on.</p> <p dir="ltr">“And there in one of the network responses was the phone number and email of my co-passenger. </p> <p dir="ltr">“I made note of the details and decided to call the person and try to get the bags swapped.”</p> <p dir="ltr">Luckily the pair were not far from each other and agreed to meet at a central place to exchange the bags.</p> <p dir="ltr">Nandan, however, went one step further and urged IndiGo to update their website – as it was way too easy to hack! </p> <p dir="ltr"><em>Image: Twitter</em></p>

Travel Trouble

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Qantas passengers left fuming on hold

<p dir="ltr">Customers have been left fuming after being kept on hold for 8.5 hours with Qantas. </p> <p dir="ltr">Despite borders being open for a while now, flyers are still confused about what is needed with travelling such as masks, vaccinations and isolating. </p> <p dir="ltr">Katrina was one of those confused passengers who said she is embarrassed at having to wait on hold for an excruciating 8.5 hours with Qantas. </p> <p dir="ltr">“I took the call to a meeting, I took the call to an eatery,” Katrina told 2GB.</p> <p dir="ltr">“It was a two-hour meeting and we had the music playing in the background the whole time.”</p> <p dir="ltr">Others took to Twitter to share their horror hold-time stories, saying it is unacceptable to wait that long.</p> <p dir="ltr">“I was on hold for 6hrs 46mins and the customer service agent cut me off. This is easily the worst customer service I’ve experienced - all while trying to fix an error Qantas has made on a booking!! So unacceptable,” someone wrote.</p> <p dir="ltr">“@Qantas total of 6 hours on hold across 2 calls with no answer. Almost $750 taken from my account with no flight to show for it, $300 locked up in your "Qantas pass". Still unresolved. Australia's worst airline for sure,” another commented.</p> <p dir="ltr">“Three HOURS on hold @Qantas what world are we living in?” someone asked.</p> <p dir="ltr">“Hey @qantas I’ve made four phone calls over the past week and been on hold for over 10 hours in total and I’m still waiting to hear back from you,” another comment read.</p> <p dir="ltr">Qantas chief customer officer Stephanie Tully apologised to customers and said they are looking to fix the issue. </p> <p dir="ltr">“I want to sincerely apologise to our customers, the wait times are not acceptable at all and it is our top priority to fix this,” Ms Tully said.</p> <p dir="ltr"><em>Images: Twitter</em></p>

Travel Trouble

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Get packing! A new airline is making it even easier to go rural

<p dir="ltr">Budget airline Bonza has revealed where it will be landing and taking off from as part of its ‘Here for Allstralia’ campaign.</p> <p dir="ltr">Having said it wouldn’t be competing with fellow budget airlines Jetstar and Rex for capital city routes, Bonza announced it would be offering 25 routes across regional Australia.</p> <p dir="ltr">The airline, which was first introduced in 2021, still requires regulatory approval before it can begin hitting the skies, but is expected to take-off from the middle of this year.</p> <p dir="ltr">“Since announcing Bonza to the world late last year, we’ve always said we wouldn’t just fly between Australia’s three largest cities and instead give people in the regions more choice,” Tim Jordan, Bonza’s CEO and former Virgin Blue executive, said in a media release.</p> <p dir="ltr">Mr Jordan said the announcement also came as the “largest” in “Australian aviation history”.</p> <p dir="ltr">“With destinations ranging from Albury to the Whitsundays, travellers will now be able to fly, instead of impossibly long road trips, as well as fly direct without a stopover in a major city,” he said.</p> <p dir="ltr">“Aussies can look forward to spending more time at their destination and spending less of their hard earned cash getting there in the first place.”</p> <p dir="ltr">Bonza has said that 80 percent of the initial route network will be heading to previously unserved locations, opening up air travel to even more Aussies in even more locations.</p> <p dir="ltr">The airline is also opening up its recruitment, offering jobs for 200 pilots and cabin crew who were laid off during the pandemic to work at its Sunshine Coast and Melbourne posts.</p> <p dir="ltr">“It’s hard not to have witnessed the devastating impact of the pandemic on many talented pilots and cabin crew,” Mr Jordan <a href="https://7news.com.au/travel/air-aviation/new-airline-bonza-seeking-200-workers-c-6272113" target="_blank" rel="noopener">said</a>.</p> <p dir="ltr">“It’s our hope we can provide roles and development opportunities to some of those impacted.”</p> <p dir="ltr">With at least 8500 workers laid off or made redundant from Qantas alone and a third of Virgin’s staff cut to avoid voluntary administration, it’s safe to say Bonza will be seeing their vacancies filled quickly.</p> <p dir="ltr">The full list of destinations includes:</p> <ul> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation"><strong>VIC</strong></p> </li> <ul> <li dir="ltr" aria-level="2"> <p dir="ltr" role="presentation">Avalon</p> </li> <li dir="ltr" aria-level="2"> <p dir="ltr" role="presentation">Melbourne</p> </li> <li dir="ltr" aria-level="2"> <p dir="ltr" role="presentation">Mildura</p> </li> </ul> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation"><strong>NSW</strong></p> </li> <ul> <li dir="ltr" aria-level="2"> <p dir="ltr" role="presentation">Albury</p> </li> <li dir="ltr" aria-level="2"> <p dir="ltr" role="presentation">Newcastle</p> </li> <li dir="ltr" aria-level="2"> <p dir="ltr" role="presentation">Port Macquarie</p> </li> <li dir="ltr" aria-level="2"> <p dir="ltr" role="presentation">Coffs Harbour</p> </li> </ul> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation"><strong>QLD</strong></p> </li> <ul> <li dir="ltr" aria-level="2"> <p dir="ltr" role="presentation">Bundaberg</p> </li> <li dir="ltr" aria-level="2"> <p dir="ltr" role="presentation">Cairns</p> </li> <li dir="ltr" aria-level="2"> <p dir="ltr" role="presentation">Mackay</p> </li> <li dir="ltr" aria-level="2"> <p dir="ltr" role="presentation">Gladstone</p> </li> <li dir="ltr" aria-level="2"> <p dir="ltr" role="presentation">Toowoomba Wellcamp</p> </li> <li dir="ltr" aria-level="2"> <p dir="ltr" role="presentation">Sunshine Coast</p> </li> <li dir="ltr" aria-level="2"> <p dir="ltr" role="presentation">Whitsunday Coast</p> </li> <li dir="ltr" aria-level="2"> <p dir="ltr" role="presentation">Townsville</p> </li> </ul> </ul> <p><span id="docs-internal-guid-dbc68380-7fff-6dd8-de8b-3885ae16a79e"></span></p> <p dir="ltr"><em>Image: Bonza</em></p>

Domestic Travel